Course Capture FAQ | Research, Teaching, and Learning (2024)

Frequently Asked Questions and Issues

Common Questions

I only want presentation and audio but not camera, or vice versa?

All streams (projection and camera) are recorded if a camera is installed in the room. If you do not wish to appear on camera, please see our KB article on "How to Blank the Camera"

What should I do if there is a room change?

Please email coursecapture@berkeley.edu to let us know so we can switch the recording schedule to the new room.

Can I allow my GSI to edit the recording?

Starting in Spring 23: During signup, you will need to select Yes to give Admin Proxies editing and publishing access. Your GSI must beadded to Campus Solutions with the Admin Proxy role. This is something only your department scheduler will be able to assist with. Once added, your GSI will have edit and publish access to future recordings. If you need to make a change to the Admin Proxy setting (from No to Yes), please email coursecapture@berkeley.edu with your request.

To allow your GSI to edit existing recordings, you must make a copy of the recording using the Kaltura editor and add your GSIs as collaborators (co-editors).

I have a question about the copyright policy.

If I’m unable to get a room with Course Capture, what are my options?

If you are unable to change your classroom, please consider using Zoom Cloud for recording. The recording produced with the Zoom->Kaltura integration is very similar to those from CourseCapture. Here is the FAQ for the Zoom->Kalturaintegrations.

Please also see our website onGuidance for Departmental Spaces. It includes options for equipment checkout and further recommendations.

How can I use the classroom AV equipment to do hybrid teaching?

Select "Feature: Video Conference Capable" inClassroom Database(link is external)to see which rooms have this capability

  • Review instructions on how to use the equipment:Using the Technology in General Assignment Videoconferencing Rooms (Video)

How do I link to a Course Capture video?

Please review our KB article: "How do I share media in Kaltura within bCourses?"

How to download dual-stream videos?

Common Recording Issues

How do I get my recording out of Pending?

Please review our KB article: "Why is my recording listed as Pending?"

The camera stream is missing or is just black.

Why is the presentation or camera view so small?

Users viewing the video are able to adjust how they wish to view Course Capture. Within the Kaltura player, there are controls to choose which individual stream to watch or which player style they would like for dual stream videos. Please see the vendor documentation on Kaltura's Interactive Viewing.

Why is there no sound in the recording?

Course Capture records speaker audio that is passed through the microphones and program audio that is passed through from your connected device. There are a few things you should check at every lecture.

  • For most classrooms, at the bottom of the touch panel is a visual cue on audio levels. Please review the audio level to ensure that the microphone is working and that audio is being recorded.
  • For wireless microphones, battery levels should be at least 2 bars (extra batteries are in the AV box cubby)
  • For wireless microphones, ensure good placement of the lapel mic. (see video below)
  • The microphone is turned ON physically
  • For wired microphones, check that it is not muted in the touch panel.
  • For program audio, if you're on VGA, ensure that the audio jack is also plugged into your device.

Please also see our video guide on how to use the wireless microphone.

There is a loud hiss or background noise in my recording.

This is likely because there are multiple microphones that are turned on or unmuted. If you are using a wireless microphone, you will want to mute all the wired microphones on the touch panel. If you are using a wired microphone, you will want to physically turn off the bodypack on the wireless microphone.

Equipment is not working/missing in the classroom, how do I get help?

Please call the classroom helpdesk number, 510-643-8637.

The lecture numbers are not iterating up.

This is a Course Capture and Kaltura limitation. Only official instructors (and those designated as Admin Proxy; please see "Can I allow my GSI to edit the recording?" above) are added as co-editors and only co-editors are able to edit the video title. One can do so by clicking the pencil icon next to the video, or once at the video, click on Actions->Edit.

Course Capture FAQ | Research, Teaching, and Learning (2024)
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